Help centre
Frequently asked questions
Everything buyers and dealers ask us about sourcing verified engines from Dubai — condition checks, payment protection, delivery, and export to Africa. Can't find your answer? Ask us on WhatsApp.
Buying & delivery
How do I know the engine I'm buying is genuine and in good condition?
Every engine is serial-verified and photographed. Before you pay in full, you can request a live video inspection of the actual unit — including a cold start where possible — so you confirm what you are buying before funds are released.
How fast is delivery within the UAE?
Engines held in UAE stock are delivered within 1–3 days locally. Export dispatch is typically within 48–72 hours of confirmed payment for UAE-held stock.
Do you export to my country?
Nigeria is fully active today, with delivery through Apapa / Tin Can Island (Lagos). Kenya, Ghana, and Angola are planned next. If you are elsewhere, message us on WhatsApp — we will confirm whether we can quote your route.
What does the landed cost quote include?
The landed cost figure covers the engine, freight, insurance, and port clearing. There are no hidden platform charges or buyer fees added on top of the quoted price.
What if the part I need is not in stock?
Describe the part on our Source a Part page. Our system matches it against verified Dubai stock instantly; if there is no match, our team sources it for you within 48 hours for a USD 75 sourcing fee.
Payments & protection
How does payment protection work?
You reserve the unit, we confirm stock and the full landed cost in writing, and your payment is held — not released — until you confirm the engine's condition on delivery. See our Money Protection page for the full step-by-step process.
What happens if my engine arrives damaged or is the wrong unit?
Contact us within 72 hours of delivery with photos or video. Payment release is paused immediately and a Muvion agent contacts you within 24 hours. Refund, replacement, or partial credit is agreed in writing before any funds move.
What if you cannot ship within the agreed timeframe?
If we cannot dispatch within the window confirmed in writing — typically 48–72 hours for UAE-held stock — you can cancel for a full refund, returned within 3 business days.
Full details: How your money is protected →
Dealers & contact
How do I get dealer (wholesale) pricing?
Apply through Dealer Registration with your business licence. Once approved by our team, your account unlocks dealer pricing, bulk tiers, and group-buy access.
How do I contact Muvion directly?
The fastest channel is WhatsApp at +971 55 473 6312. You can also call our direct line at +971 52 504 4193. We operate from Sharjah, United Arab Emirates.