How It Works β Payment Protection
HOW YOUR
MONEY IS HANDLED
A plain account of how we handle your payment β from reservation to delivery confirmation. No jargon.
The process, step by step
WHAT ACTUALLY HAPPENS
- 01
Reserve via WhatsApp
Message us with the engine you want and your destination. We confirm availability, the exact unit condition, and the full landed cost in writing before you pay anything.
- 02
Agree payment terms
We agree a deposit or full payment depending on the order value and your location. All terms are confirmed in a written message thread β nothing is taken without your explicit agreement.
- 03
Pre-dispatch inspection
Before the engine leaves our UAE facility, we photograph and video the unit β including a cold-start where practical. You receive this before dispatch so you can raise any concern before shipping begins.
- 04
Delivery with tracking
The engine ships with a trackable freight reference. For export orders you receive port arrival notification and clearing documentation.
- 05
Confirm condition, close the order
You inspect on delivery. If everything is right, you confirm and the order closes. If there is a problem, you report it within 72 hours and we resolve it before any outstanding payment is released.
What protects you today
HOW WE PROTECT YOUR PAYMENT
Written confirmation
Every stock check, price, and payment agreement is confirmed in a message thread before you pay. You have a record of exactly what was agreed.
Pre-dispatch evidence
Photo and video of your specific unit before it leaves Dubai β so you can confirm the condition before shipping begins.
72-hour dispute window
You have 72 hours after delivery to inspect and raise any issue. Nothing closes until you confirm.
No silent payment release
Outstanding payment is not released while a dispute is open. We do not take the position that the supplier is correct by default.
What we don't do yet
We do not currently use a licensed third-party escrow provider β meaning funds are not held in a ring-fenced account by a regulated institution. That is coming. In the meantime, the protections above are what stand between you and a bad outcome: written agreements, pre-dispatch evidence, and a 72-hour inspection window before any final payment is released. If that level of protection is not sufficient for your order size, please ask us directly and we will discuss alternatives.
Common questions
FAQ
What happens if my engine arrives damaged or is the wrong unit?
Contact us within 72 hours of delivery with photos or video. We pause any payment release immediately and a Muvion agent contacts you within 24 hours to assess. Depending on the outcome β refund, replacement, or partial credit β we resolve it in writing before any funds move.
Can I get a partial refund if something minor is missing?
Yes. If there is a minor discrepancy β a missing accessory kit, slight cosmetic damage β we can agree a partial credit or deduction from the final payment. You never pay in full for something you have not confirmed.
How does the payment process work for export orders to Nigeria, Kenya, or Ghana?
The same steps apply regardless of destination. You reserve, we confirm stock and the full landed cost in writing, you pay the agreed amount, the engine is inspected and dispatched with tracking, and you confirm condition on delivery before the transaction closes.
How long do I have to inspect the engine after delivery?
We ask you to inspect within 72 hours of delivery and report any issues the same day if possible. A cold-start test is the clearest way to confirm condition β we recommend doing this before signing off with the delivery agent.
Do you charge any buyer fees?
No buyer fees are added on top of the quoted price. The landed cost figure we give you covers engine + freight + insurance + port clearing. There are no hidden platform charges.
What if you cannot ship within the agreed timeframe?
If we cannot dispatch within the window confirmed in writing β typically 48β72 hours for UAE-held stock β you can cancel for a full refund. We will return your payment within 3 business days.
READY TO BUY?
Message us with what you need and we'll confirm stock, condition, and landed cost.